That’s according to documents submitted to the U.S. District Court in the Northern District of California as part of a 2013 class-action lawsuit against the automaker alleging it released the infotainment system for the 2011 model year knowing it was flawed. At the time, Fields was Ford’s president of the Americas.
The documents, originally reported by Forbes, detail various cases of the system malfunctioning — some while it was in use by top Ford executives.
“I think Mark Fields may have been a little aggravated with the system,” wrote a mechanic to Ford engineer Kenneth Williams in a 2011 email that included a photo of a cracked screen.