Last week, San Francisco residents found that their regional rail service, the BART, was experiencing systemwide delays and thwarting commutes. Such service problems aren’t unusual. In response to the news, for example, one rider tweeted, “we’ve come to expect rush-hour equipment problems and train delays from you [BART]. What you’re saying is that today ends with ‘-day’.”
What was uncommon was the response from @SFBART, the service’s official Twitter account, which happened to be run that day by employee Taylor Huckaby.